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10:14: “I get really excited and passionate and energized when I get to connect with people. I really believe that that serves as a way to build the most important building blocks for not just your personal life, but your professional life—which is trust. Trust is built on real, authentic relationships.”
21:23: on their Core Values Story: “The idea there was to ensure that we as a team don’t just preach values, don’t just learn by heart our values and the behaviors behind them, but actually take the time to reflect on our Values in Action.”
22:26: “Nobody has any confusion about what are our values on management team. Everybody thinks about this…where do I see our Values in Action?…It got to the point where it cascaded throughout the organization because my management team, my team, has started bringing it to their teams, to their table.”
Erica’s book, Bring Your Human to Work
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