There’s no question that new technologies are making the recruitment process more efficient, but what kind of experience do they create for talent? In this episode of “Hire Quality,” host Devyn Mikell hears directly from ibex SVP of Talent Acquisition Lori Mix about her strategies for balancing AI innovations with the human element that makes for a great candidate hiring process. We’ll also dive into her leadership approach, which focuses on continuous improvement and data-driven decisions.

Key Takeaways:

• Takeaway One: The right person for the job isn’t always the one with the most experience on paper. Lori values emotional intelligence and the ability to learn over traditional resume credentials.

• Takeaway Two: Automation and AI are inevitable forces in the modern recruitment landscape, but Lori insists that we must not lose the personal touch that candidates crave.

• Takeaway Three: Doing recruitment at scale can be a massive challenge. Lori shares how adjustments following an oversight won her the CEO award, demonstrating the value of resilience and informed strategy adjustment in talent acquisition.

• Takeaway Four: Lori’s roadmap to talent acquisition success involves being deeply connected with stakeholders, driving actions with data, and committing to never-ending improvement.

Jump into the conversation:

[04:54] Improving employee and candidate experience through technology.

[15:44] Earn your seat at the table by delivering.

[23:32] Quick communication with candidates is crucial for success.