Are you aware of how customers experience your organization? In today's episode of People Heroes Rising, William Tincup discusses the challenges of understanding customer needs with Lina Tonk, the newly promoted Chief Experience Officer at isolved. Live at the isolved Connect roadshow in Palm Springs, she discuss the key role that customer engagement plays in creating invaluable experiences for customers and employees.
Deeply impacted by a particular customer's story about their transformative journey with isolved, Lina emphasizes the significant personal and professional changes that the right technological experiences can inspire. Encompassing various aspects, from culture to empathy to problem-solving, their conversation delves into the integral role passion and relationships play in shaping these experiences. Lena applies this perspective to her new role, where she aims to enhance the internal and external experience for employees, customers, and partners.
Learn how to better appease your customer's needs in this insightful episode. We're excited for you to tune in!